Platinum Care Management is now Welltel Virtual Care
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a double dose of care

About

Welltel

Welltel, formerly known as Platinum Healthcare Management, emerged from a profound dedication to nurturing both patients and their providers, embodying a commitment to compassionate healthcare.

It’s a double dose of care, delivering virtual healthcare services with a personalized touch, ensuring effortless homecare and MLTC assessments.
Our team of devoted multilingual providers is guided by a steadfast mission to provide comprehensive and culturally sensitive care to every individual we serve.
Welltel Mission

Our Team

Dov Kranz

President

Tzvi “Steve” Lavihayem

Chief Executive Officer

Ahsan Ullah

Chief Operating Officer

Aaron Angel

Chief People Officer

Steven Feld

Chief Technology Officer

Carrie L. Martin

Director of Strategic Partnerships

Eunice Negron

Director of Clinical Operations, Compliance & Product Development

Eric Hagerman

Director of Operations

Samson Pinter

VP of Strategy and Product Development

Mehnoor Aamer

Insurance Manager

Sowndarya Ramachandran

HR Manager

Sowndarya Ramachandran

HR Manager

Clinical Leadership

Hillel Peltz, D.O. FAAEM, FACEP

Chief Medical Officer

Avi Gurwitz MD, MPH, FAAP

Medical Director

Kristin Carmody MD
Darianne Elliott MD
Haydee Mancao AGPCNP-BC
Tersha Griffith AGPCNP-BC
Anita Sawyer FNP-BC
Emelia Asare FNP-BC
Osarhieme Aghayere FNP-BC
Ashley Bishop FNP-C
Shanelle Stewart FNP-C
Sophia McBean ANP-BC
Erica Slurzberg PA-C
Yanick Moyen PA-C
Mark Pierino PA-C
Kandace Tulk PA-C

Dov Kranz

President

Dov Kranz serves as the President of Welltel, embodying the essence of a competent and dedicated administrator. With extensive experience in managing healthcare facilities across the state of New York, Dov has honed his skills in navigating the intricacies of the healthcare industry. His years of expertise extend to efficiently growing startup procedures from the ground up, showcasing his aptitude for strategic planning and execution. As a leader, Dov is committed to fostering excellence and innovation within the organization, driving forward its mission to provide exemplary healthcare solutions. His dynamic leadership and unwavering dedication make him an invaluable asset to Welltel and the healthcare community at large.

Tzvi “Steve” Lavihayem

Chief Executive Officer

Steve Levy, CEO of Welltel, is a goal-oriented visionary driven to succeed. With a decade of experience as an entrepreneur, Steve has a proven track record of starting businesses from the ground up, illustrating his innate ability to innovate and execute. His entrepreneurial spirit is matched only by his commitment to service, as evidenced by his volunteer work as an EMT. Steve’s leadership is characterized by a relentless pursuit of excellence and a dedication to realizing the company’s mission. Under his guidance, Welltel thrives as a beacon of innovation in the healthcare industry, transforming visions into tangible successes and making a lasting impact on the communities it serves.

Ahsan Ullah

Chief Operating Officer

Ahsan Ullah holds the position of Chief Operating Officer at Welltel, bringing over 2 decades of healthcare leadership experience. His tenure includes significant contributions at a local, state, and national level in healthcare initiatives. Ahsan’s career is characterized by driving measurable improvements in clinical operations and associated business functions, which has demonstrably increased patient access across the country, improved patient outcomes, quality of life enhancements for the community, and supported organizational expansion.

His educational pathway provides a unique perspective, combining foundational medical studies undertaken at Saint James School of Medicine with specialized postgraduate certifications in Artificial Intelligence in Healthcare from MIT. This is built upon a dual undergraduate focus in Biological Sciences and Comparative Theology from Rutgers University. His transition into healthcare operations and business coincided with the operational demands presented by the COVID-19 pandemic.

Ahsan leverages this distinctive blend of clinical understanding and operational acumen, augmented by Six Sigma training, to spearhead efforts in quality improvement, quality assurance, patient safety, and leadership development. He exhibits a strong capacity for leading multidisciplinary teams and deploying innovative strategies aimed at enhancing patient quality of life and community well-being. Utilizing data analysis, change management principles, and process optimization techniques, he focuses on refining both patient and client experiences, improving workflow efficiency, and managing operational costs effectively. His proficiency in communication and fostering collaboration are key assets to his impactful leadership in the ever evolving healthcare space.

Aaron Angel

Chief Growth Officer

Aaron Angel serves as Welltel’s Chief People Officer, overseeing the people, partnerships, and relationships that power the organization’s growth and care delivery. In this role, Aaron leads company‑wide recruiting and talent strategy, ensuring Welltel attracts, develops, and retains mission‑driven professionals aligned with its commitment to high‑quality, patient‑centered care.
 
Aaron also acts as a key liaison to Welltel’s provider network, working closely with clinicians to support engagement, alignment, and operational excellence. In addition, he heads Account Management for the business, partnering with health plans and referral sources to strengthen relationships, improve performance, and drive sustainable growth.
 
With a people‑first leadership philosophy, Aaron focuses on building scalable systems, strong teams, and trusted partnerships that enable Welltel to deliver meaningful impact across the communities it serves.

Steven Feld

Chief Technology Officer

Steven Feld brings over a decade of experience in the healthcare industry, specializing in building innovative technologies that enhance operational efficiency and improve patient outcomes. His deep expertise in healthcare IT has been instrumental in driving transformative solutions that prioritize both functionality and care quality. Steven’s leadership and vision continue to push the boundaries of technology in healthcare, ensuring the company remains at the forefront of industry advancements.

Carrie L. Martin

Director of Strategic Partnerships

Carrie Martin serves as the Director of Strategic Partnerships at Welltel. With over a decade of experience in healthcare, leadership, and partnership development, Carrie brings a wealth of expertise in business development, account management, project management, clinical acumen, training and development, and marketing strategy. She holds a Bachelor’s degree in Cognitive Neuroscience and Psychology, a Master of Science in Human Nutrition (Dietitian), and a Master of Business Administration (MBA) in Healthcare. Carrie’s greatest passion lies in educating others and driving change that enhances quality care for patients, ultimately contributing to improvements in healthcare to address the chronic disease epidemic.

Eunice Negron

Director of Clinical Operations, Compliance & Product Development

Eunice is a seasoned healthcare leader with extensive experience driving operational excellence and strategic growth across complex clinical environments. She brings deep expertise in project management, the implementation of new business lines, and regulatory auditing, with a proven ability to lead initiatives from early concept to large-scale execution. Throughout her career, Eunice has successfully built and scaled operational frameworks, optimized workflows, and led multidisciplinary teams to deliver high-quality, patient-centered care. A dedicated advocate for overlooked and underserved populations, she is passionate about eliminating disparities in healthcare and expanding access to quality services for the most vulnerable communities. This commitment has led her to focus on mobile care operations, bringing healthcare directly to patients’ doorsteps. Her leadership combines operational rigor with mission-driven purpose, ensuring that innovation in healthcare translates into meaningful and lasting impact.

Eric Hagerman

Director of Operations

I am the Director of Operations at Welltel Virtual Care, where I oversee operational strategy and team performance to support high-quality telehealth services. I bring more than 15 years of leadership experience in hospitality and healthcare operations.

My career began in private country club management, where I spent over 15 years leading food and beverage operations and earned my Certified Club Manager (CCM) designation. This experience developed my strengths in team leadership, service excellence, and operational efficiency.

After relocating from Arizona in December 2019, the COVID-19 pandemic shifted my career into healthcare operations. I joined NYC Health + Hospitals at a Staten Island COVID-19 vaccination site as the Lead Intake Coordinator, where I managed patient intake processes and trained new staff members.

I later joined LTS, supporting the State of New Jersey’s school testing initiative as a Regional Manager. In this role, I traveled between schools overseeing testing operations and leading a multidisciplinary team of approximately 15 staff members, including nurse practitioners, medical assistants, and intake personnel.

Following the conclusion of that program, I spent two years as a General Manager with Panera Bread, further expanding my experience in high-volume operational leadership.

In 2023, I joined Welltel Virtual Care at the invitation of a former colleague from NYC Health + Hospitals and LTS. After one year as Assistant Director of Operations, I was promoted to Director of Operations, where I continue to lead operational growth and team development across the organization.

Samson Pinter

Director of Product Development

Samson Pinter brings expertise in project and logistics management, known for his organizational precision and attention to detail. He has successfully led large-scale initiatives and cross-functional teams, ensuring efficient and timely project delivery. With a strategic approach to problem-solving and collaboration, Samson drives innovation and operational excellence, making him a valuable asset in product development.

Mehnoor Aamer

QA/QC Specialist

Mehnoor Aamer is a seasoned professional currently serving as QA/QC Specialist at Welltel. With a wealth of experience across various industries, she brings a diverse skill set to her role, including leadership, process optimization, and customer service. Mehnoor’s extensive language proficiency in English, Urdu, Hindi, and Punjabi enables her to seamlessly communicate with Welltel’s diverse resident population, fostering a welcoming and inclusive environment. Her dedication to efficiency and excellence ensures that Welltel continues to deliver exceptional service to its residents.

Sowndarya Ramachandran

HR Manager

Sowndarya, better known as Ria, is the Human Resources Manager at Welltel since 2024. Ria has 6+ years of experience in the field and holds a Master’s in Business Administration, focused in HR Management, and a PHR Certification. She has worked in versatile industries such as telecommunications, networking and entertainment, non-profit, education and healthcare. With a great passion and expertise in the HR arena, Ria strives to provide a positive, safe and progressive employee experience. With a focus on strategic HR initiatives and employee development, she is dedicated to building a high-performing and joyful workforce aligned with our company’s vision.

Hillel Peltz, D.O. FAAEM FACEP

Chief Medical Officer

Dr. Hillel Peltz is a highly experienced physician specializing in Adult and Pediatric Emergency Medicine, Internal Medicine, and Urgent Care. He currently serves as the Chief Medical Officer at Welltel, where he brings his extensive expertise in emergency and urgent care medicine to enhance patient outcomes and streamline medical services. Previously, Dr. Peltz was the Chief Medical Officer and Attending Physician at Friendly Urgent Care LLC in New Jersey. He is board certified in Emergency Medicine and Internal Medicine and is a fellow of both the American Academy of Emergency Medicine and the American College of Emergency Physicians. His extensive training includes a combined residency in Emergency Medicine and Internal Medicine, as well as advanced certifications in ultrasound and EMS medical direction. Dr. Peltz has held numerous attending physician roles across various states and has been involved in significant community health initiatives.

Avi Gurwitz MD, MPH, FAAP

Medical Director

Avrohom Gurwitz, MD, MPH, is the esteemed Medical Director at Welltel, bringing a wealth of global experience and dedication to his role. Dr. Gurwitz has held prestigious positions in both clinical and administrative capacities, consistently demonstrating excellence in healthcare management and patient care. He has served in prominent hospitals and health organizations worldwide, where his leadership and innovative approaches have significantly improved healthcare delivery. His volunteer work includes providing medical services in underserved regions and participating in numerous public health initiatives. Dr. Gurwitz holds a Doctor of Medicine (MD) and a Master of Public Health (MPH), showcasing his commitment to integrating clinical practice with public health strategies. His extensive credentials and unwavering dedication make him an invaluable asset to Welltel’s mission of advancing healthcare accessibility and quality.

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